DEFECTIVE / DAMAGED ITEMS:
You may return any item within 30 days of receipt for manufacturer defects. Items that are damaged or contain manufacturer defects may be returned within 30 days of receipt for an exchange of the same product. There will be no cost for the shipping of the returned item or replacement item to the customer. Please note damaged / defective merchandise must be in its original box and contain all of the original packing slips and inserts. Please note Wave 7 must be notified prior to the return shipment of the defective/damaged item as the handling and shipping of the defective item may differ by product/manufacturer.
STOCK / INVENTORIED ITEMS:
Wave 7 will allow returns requested within thirty (30) days of receipt for any inventoried/stock item. Wave 7 will issue a RMA number upon notification of the return. Wave 7 does not permit instant, block or blank RMAs. If an item is returned damaged/defective where it cannot be resold, you may be denied credit partially or in full depending on the condition upon receipt. If returned in good, sellable condition, we will issue you a credit less any shipping, handling and drop ship fees.
MADE-TO ORDER (MTO) ITEMS:
Made-to-order items have a special return policy as these are considered “custom” products that are produced on demand. You may receive a full refund ONLY if the order has not shipped or is in production. Items that go into production are our “made-to-order” products. All of these products are produced / assembled at the time your order is placed.
MTO items cannot be returned due to “Buyer’s Remorse”. The only returns that will be accepted will be for manufacturer defects ONLY. Please see the section “DEFECTIVE / DAMAGED ITEMS” for additional information.
Since MTO products are produced on demand, we are unable to cancel an order that has already gone into production. Therefore we are implementing the following Cancellation / Return Policy for our MTO items effective immediately. Please note this policy is only applicable to those orders that have been submitted but have not shipped. Once a MTO item has shipped, it is completely non-refundable and can only be returned due to a manufacturer defect where it will be replaced.
For MTO items with a 7-10 business days ship window:
Days since order placed – Cancellation Fee / Restocking Fee
0 – 2 days No penalty as long item has not gone into production
3 – 5 days 50 % non-refundable
6+ days 100 % non-refundable
For MTO items with a 2-3 weeks ship window:
Days since order placed – Cancellation Fee / Restocking Fee
0 – 3 days No penalty as long item has not gone into production
4 – 6 days 20 % non-refundable
7 – 9 days 50 % non-refundable
10+ days 100 % non-refundable
For MTO items with a 3-6 weeks ship window:
Days since order placed – Cancellation Fee / Restocking Fee
0 – 5 days No penalty as long item has not gone into production
6 – 9 days 20 % non-refundable
10 – 12 days 50 % non-refundable
13+ days 100 % non-refundable
