Why I have not received my order yet?
In stock items are shipped within 24 hours of being placed. Occasionally we will be out of stock on an item and these can take 1-2 weeks to become available again. We will call on all out of stock orders that we anticipate being out of for more than 2 weeks.
Many times the order has been delayed because the payment did not process correctly. Each correctly placed order should result in the customer receiving both a order confirmation with a 5 digit order number and a payment confirmation with a 12 digit alpha-numeric number. If you do not receive both of these confirmations or you get a "AVS DECLINED" message on the order confirmation then the payment portion of your order was not processed and your order will be delayed.
Why didn't my order payment process correctly?
For your security, as well as ours, we use address verification on all orders. The billing address you specify during the checkout process MUST match the address where your credit card statement is mailed. If this address does not match, your card will not approve and your order will be delayed. You will receive a order confirmation email as well as a payment confirmation email if the completed and paid order is processed correctly.
Why don't you accept credit cards for orders over $1,500.00?
For your convenience we accept Mastercard, Visa, Discover, and American Express credit cards as well as PayPal as forms of payment. To keep our prices as competitive as possible we have had to limit credit card purchases to $1,500.00 because of the high cost of accepting these cards on these larger purchases. With merchant credit card acceptance cost of 3% or more, large purchases can cost us several hundred dollars or more. For these larger orders we gladly accept certified checks, direct bank transfers, money orders as well as business and personal checks (subject to 10 day delay for clearing).
What are your shipping cost for orders?
Any parts and supplies orders of $100.00 or more are shipped free within the 48 lower states of the USA. Shipping for US orders under $100.00 is shown below. Shipping cost for orders shipped to Hawaii or Alaska as well as outside the US can be gotten by selecting outside area for shipping during the checkout process. Shipping cost for all other larger items are listed with the price and description of the item.
$0 - $15.00 is $5.25 shipping
$15.01 - $25.00 is $6.95 shipping
$25.01 - $40.00 is $8.95 shipping
40.01 - $60.00 is $10.95 shipping
$60.01 - $80.00 is $12.95 shipping
$80.01 - $99.99 is $14.95 shipping
Why did I pay more for shipping than the postal postage label on my order package?
Shipping cost are made up of more than just actual postage or carrier fees. There are handling cost such as packaging material costs, labor cost to pack and fullfill orders, and transportation cost and time to the post office or other carrier. We try our best to keep shipping cost as low as possible even in the face of rapidly rising shipping cost. Even with the high cost of shipping, the money saved for the convenience of having orders delivered to your door with little effort on the customers part, more than makes up for shipping cost.
How do you ship orders?
To insure prompt delivery, smaller orders will be sent by either First Class Mail or Priority Mail which usually arrive in 2-3 business days or by Fedex Ground which takes 5-7 business days for delivery. Large items that require shipping by freight line can take 2 to 3 weeks. Weight of the order will determine shipping method. More order information is available here.
What is your contact information?
Our contact information is at the bottom of all of our website pages or on our contact page.
Can I get ordered arcade games on free play?
Yes, just tell us at the time of ordering that you want your games on free play and we will have them set for free play.
Where can I get parts for my games?
We have parts for most games we sell on our parts site. If you need a part you do not see listed, you can call us at 1-985-845-0570 and we will try to help you located what you need.
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